Build the Future of Travel With Us

We're building our first cohort of Byline concierges and we want people from everywhere — because great travel knowledge doesn't live in one city. Starting in May, you'll lead trips for Byline travelers: handling on-the-ground logistics, crafting moments that don't appear on any itinerary template, and being the person travelers remember long after they get home. Beyond leading trips this summer, you'll also help us build the thing from scratch — shaping how we train future concierges, what our standards look like, and what it means to do this job exceptionally well. If you've spent meaningful time living in or deeply exploring a part of the world and you know how to make people feel genuinely taken care of, we want to hear from you.

A Travel Concierge is the person a traveler remembers long after they're home. You'll accompany Byline travelers across their journey — holding the on-the-ground details, anticipating the thing they didn't think to ask for, and quietly arranging the moments that don't live on any itinerary. You read a room, you know when to step in and when to disappear, and you treat someone else's experience as if it were your own. If you've spent real time somewhere, speak the language of a place, and have a gift for making people feel genuinely looked after, we'd like to talk.

This role is about building the infrastructure that makes every Byline concierge exceptional. You'll design and run our concierge training academy — the curriculum, the standards, the playbook that scales. You'll onboard our first cohort starting in May, establish how we evaluate quality, and think carefully about what it takes to replicate great service across wildly different destinations and travel styles. You've probably run training programs, built operational systems, or led service teams before. You understand that the difference between a good experience and an unforgettable one is almost always in the details — and you have a gift for teaching other people to see those details too.

Creators are building some of the most exciting travel experiences on Byline, and this role exists to make them wildly successful. You'll onboard new influencer and creator partners, understand their audiences, and coach them on how to design trips their communities will love. You're equal parts relationship person and strategic advisor — someone who genuinely cares how their partners' trips turn out.

We're building a creator ecosystem from the ground up, and this role owns the outreach, campaigns, and community initiatives that make it grow. You understand creator culture, know how to reach the right people, and have the patience to build something that compounds. You'll run experiments, find what works, and scale it — and you'll do it in a small team where your impact is visible on day one.

This role exists to own how product actually ships at Byline. You'll run our product delivery function — the roadmap, the rituals, the status system, the connective tissue between engineering, design, and leadership — and you'll be the person who turns ambiguous priorities into a sequenced, shippable plan. Strategy lives with our CEO and COO; you're a strong partner in those conversations and the operator who makes the decisions real. You work side by side with engineers and design every day, keep a quiet, unwavering bias toward shipping, and clear the path so the team can do its best work. If you light up when a messy roadmap turns into a well-oiled machine, and you'd rather earn influence by getting things shipped than by being the loudest voice in the room, we want to talk.